Last Updated: January 2026
Sofista Living Ltd operates this store and website to provide you with a curated furniture shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information. By using our Services, you agree to the practices described below.
1. Personal Information We Collect or Process
We collect information that identifies you or helps us fulfill your orders. This includes:
- Contact Details: Name, shipping address, billing address, phone number, and email
- Financial Information: Payment card details and transaction history (processed securely via Shopify)
- Account Information: Usernames, passwords, and saved preferences
- Transaction Information: Items you view, add to your cart, or place on your wishlist
- Communications: Any information you provide when contacting our support team
- Device & Usage Information: IP addresses, browser types, and how you navigate our store
2. Personal Information Sources
We gather data from three main sources:
- Directly from you: When you make a purchase or create an account
- Automatically: Through cookies and tracking technologies as you browse
- Third Parties: From service providers such as payment processors or delivery partners
3. How We Use Your Personal Information
- Provide and Improve Services: To process payments, fulfill orders, and manage your account
- Marketing and Advertising: To send updates about new collections or show you relevant ads
- Security and Fraud Prevention: To keep our store secure and verify identities
- Communicating with You: To provide customer support and respond to inquiries
- Legal Reasons: To comply with UK law and protect our legal rights
4. How We Disclose Personal Information
We share your data only when necessary with:
- Vendors: Such as Shopify, payment gateways, and shipping companies
- Marketing Partners: To show you personalised offers
- Business Transfers: In the event of a merger or sale of the business
- Legal Authorities: If required by law or to protect against fraud
5. Relationship with Shopify
Our store is hosted on Shopify. They process your information to help us operate efficiently. Shopify may also use your data to improve their services across different merchants. You can read more in the Shopify Consumer Privacy Policy.
6. Third-Party Websites and Links
Our site may contain links to third-party websites (such as social media or interior design blogs). We are not responsible for their privacy practices, so please review their policies before sharing your data.
7. Children's Data
Our services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided information to us, please contact us so we can delete it promptly.
8. Security and Retention of Your Information
We use industry-standard security measures and encryption to protect your data. We retain your information only as long as necessary for your account, legal obligations, tax records, or dispute resolution.
9. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, Correct, or Delete the personal data we hold about you
- Data Portability: Request a copy of your data in a digital format
- Opt-Out of Tracking: Manage preferences via our cookie banner
- Unsubscribe: Use the link in any marketing email
10. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
11. International Transfers
Your data may be processed outside the UK (for example, by Shopify in Canada or the USA). We ensure such transfers comply with legal safeguards, including Standard Contractual Clauses.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The “Last Updated” date at the top indicates when this policy was last revised.
13. Contact
For any questions or to exercise your privacy rights, please contact:
📧 Email: shop@sofistaliving.co.uk
📞 WhatsApp: 07351385014
📍 Address: Unit 4, Alliance House, York Street, Bradford, BD8 0HR, United Kingdom
