At Sofista Living Ltd, we aim to provide a smooth, reliable, and transparent delivery experience for all customers across the United Kingdom. Please review the guidelines below to ensure a successful delivery.

Before Delivery

To help our delivery team complete your order safely and efficiently, please ensure the following:

• Ensure clear access to your property for our delivery team
• Confirm there are no parking restrictions near your address. Our couriers typically operate with large 3.5-ton vans, so adequate space is essential
• Measure all doors, hallways, staircases, and access points to verify your furniture can fit through. We recommend a minimum width of 75 cm for safe delivery. If access points are narrower, please contact us before placing an order
• Standard delivery includes delivery to your front door or ground-floor hallway. Delivery to upper floors or specific rooms may incur an additional fee
• You will receive a message 24 hours before delivery with a 4-hour time window
• You will also receive a 1-hour notice on the day of delivery. Please ensure someone aged 18+ is available to receive your order

Order Processing Time

• Orders placed before 5 PM are typically processed the same day
• Orders placed after 5 PM will be processed the next day
• Orders placed after 4 PM on Saturday are processed on Monday
• A team member will contact you to confirm the next available delivery window

Delivery Timeframe

We aim to deliver most orders within 9-14 working days after purchase confirmation.
Deliveries operate 7 days a week, and our team will contact you to arrange a suitable delivery day.

Note:
For custom-sized or made-to-order furniture, delivery times may vary. Please confirm estimated lead times with our team before placing your order.

Delivery Prices & Service Locations

Sofista Living Ltd delivers across Mainland UK with the following rates:

• England: Free Delivery
• Scotland: £50 Delivery Fee
• Wales: £50 Delivery Fee
• Northern Ireland: £100 Delivery Fee

These charges reflect regional courier costs, distance, and logistical requirements.

Areas We Do Not Deliver To

We currently do not deliver to the following locations:

• Isle of Man
• Isle of Wight
• Scottish Islands (including Orkney, Shetland, Hebrides)
• Channel Islands
• Isles of Scilly
• Any offshore or remote island postcodes

If you are unsure whether your postcode is eligible, please contact us before placing your order:

📧 Email: shop@sofistaliving.co.uk 
📞 WhatsApp: 07351385014

Missed Deliveries

To ensure a smooth process:

• You will receive a 4-hour time slot the day before delivery
• You will receive a 1-hour notice on the delivery day

If no one is available to receive the delivery and the item is returned to us:

• A re-delivery fee equal to your original delivery charge will apply
  

Changing Your Delivery Date

• You may reschedule your delivery by providing at least 48 hours’ notice
• Requests made within 48 hours of the scheduled date may incur a £50 rescheduling fee
• If you reschedule on the day of delivery after dispatch, a full re-delivery charge will apply