Balmoral Sofa

Order Processing Time

We aim to process and dispatch all orders within 7-12 working days.
- Orders placed on weekends or bank holidays will be processed the next working day.

At Sofista Living, we are committed to providing our customers with the highest quality products and excellent customer service. We understand that sometimes an item may not meet your expectations, and we want to make sure you are completely satisfied with your purchase.

Refund Policy:

• We offer a 30-day refund policy from the date of purchase for any items that are unused and in their original packaging.
• To be eligible for a refund, please contact us to request a return authorization number and provide us with the reason for the return.
• Once we receive the item, we will inspect it to ensure it meets the criteria for a refund.
• If the item is eligible for a refund, we will process the refund within 30 business days.
• Please note that delivery costs are non-refundable. Delivery charges are about £30-£100 depending on delivery address.

Return Policy:

• We offer a 30-day return policy from the date of purchase for any items that are unused and in their original packaging.
• To be eligible for a return, please contact us to request a return authorization number and provide us with the reason for the return.
• Once we receive the item, we will inspect it to ensure it meets the criteria for a return.
• If the item is eligible for a return, we will process the return within 30 business days.
• Please note that shipping costs are non-refundable.

Exchange Policy:

• If you would like to exchange an item, please contact us within 30 days of the purchase date.
• We will provide you with a return authorization number and instructions on how to proceed with the exchange.
• Once we receive the item, we will inspect it to ensure it meets the criteria for exchange.
• If the item is eligible for exchange, we will process the exchange within 30 business days.
• Please note that shipping costs are non-refundable.

Delivery Returns:

• If you receive a damaged or defective item, please contact us immediately.
• We will arrange for the item to be inspected and, if necessary, a replacement will be sent to you.
• If we are unable to replace the item, we will process a refund.
• Please note that we may ask for photos of the damage or defect to assist with our inspection.

Damaged or Defective Items:

• If you receive an item that is damaged or defective, please contact us immediately.
• We will arrange for the item to be inspected and, if necessary, a replacement will be sent to you

Visit our showroom by contacting us on WhatsApp and securing a slot